FundQuest Financial Services Limited (hereinafter referred to as “we”, “us”, or “our”) is a Finance Company licensed by the Central Bank of Nigeria (CBN) to provide financial services through various channels, including our Website, Mobile Application, and Unstructured Supplementary Service Data (USSD). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Services and the choices you have associated with that data.

We use your data to provide and improve our Services to you. By using our Services, you agree to the collection and use of your information in accordance with this Policy. Unless otherwise defined in this Privacy Policy, terms used have the same meanings as in our Terms and Conditions of use. At FundQuest Financial Services Limited (“we”, “us”, “FundQuest”, “our”, “Company”), we recognize your privacy is important.

This Privacy Policy sets out details of the personal data collected from you by FundQuest Financial Services Limited (“FundQuest”, “we”, “us”, “our”) when you use any of our services and how we treat such. This Policy also explains your rights and how to contact us if you have any questions about your personal data. By using any of our Services, you confirm that you have read, understood and willingly agree to the terms of collection and use of your data in accordance with the terms of this Policy as stated hereunder.

Application of this Privacy Policy

This Privacy Policy applies to your use of (regardless of means of access) our Services. You may access or use our Services through a desktop, laptop, mobile phone, tablet, or other consumer electronic device.

Information Collection and Use

We collect several types of information from you when you provide it to us for various purposes, this help us to provide and improve our services to you. All information supplied by you to us are collected and processed in accordance with the National Information Technology Development Agency (NITDA) Act 2007, Nigeria Data Protection Regulation (NDPR) 2019 and other extant laws and regulations relating to the use and management of personal data.

Information Collected

Personal Information: While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally-identifiable information may include, but is not limited to: Email address, First name and last name, Phone number, Address, State of origin, Age, Gender, Religion, etc.

Service Usage Information

When you access our service by or through a mobile device, our website or the USSD, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data (“Usage Data”).

The Nigerian Data Protection Regulation says we need to have a lawful basis for using your personal information. At least one of the following must apply: consent, legal requirement, legitimate interest and vital individual interest.

FundQuest Financial Services Limited will process your data on a lawful basis which fall under at least one of the following:

• Consent: With your full consent as laid down by Nigeria Data Protection Regulation (NDPR) for your personal data that require consent e.g., marketing and communicating our products and services.
• Performance of a contract: this includes activity necessary to enter into or perform a contract with the data subject
• Legitimate Interest: This involves using of data for the purpose it’s collected for otherwise with full consent of the data subject
• Legal Requirement: If required by legal and governmental body for legal obligation and you might not necessarily be consented depending on the statement of law concerning the particular processing request
• Vital Interest: This is a rare processing activity that could be required to save someone’s life, most seen in emergency medical care situations.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By visiting our website, you consent to the placement of cookies and beacons in your browser and HTML-based emails in accordance with this Privacy Policy. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Uses of Information Collected

FundQuest will process your personal data for, but not limited to the following purposes:

• To conduct our business
• To manage our relationship with you
• To update our records
• To offer and provide services tailored to meet your needs
• To provide customer care and support
• To comply with our internal policies
• To provide analysis or valuable information so that we can improve the service
• To fulfil terms of any contract you may have with us
• To communicate with you effectively

Transfer of Data

Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, local government area or region, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Nigeria and choose to provide information to us, please note that we transfer the data, including Personal Data, to Nigeria and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of your Information

Following legal requirements, we may disclose your Personal Data in the good faith belief, that such action is necessary:

• To comply with a legal obligation;
• To protect and defend our rights or property;
• To prevent or investigate possible wrongdoing in connection with the Service;
• To protect the personal safety of users of the service or the public;
• To protect against legal liability

Security of Data

The security of your data is important to us. Unfortunately, the transmission of information via the internet, or method of electronic storage is not completely secure.   While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Links to Third-Party Websites

When you use our services, you may be directed to other websites that are beyond our control. Our service may also contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Service Providers

We may employ third party companies and individuals to facilitate our service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Protecting Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Personal Data Retention Period

Unless a longer retention period is required or permitted by law (such as regulatory bodies, tax, accounting or other legal requirements), we shall only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy. Furthermore, the request for account closure would be treated and such account will be closed but the closure will not involve deletion of historical records of the account for the reasons already stated. With the exception of requirements by law or law enforcement agents and or regulations, further processing of the personal information related to the account will cease from the time of closure.

Your Data Privacy Rights

You have the right to access and request the information that we have for you in our records. You may also ask us to delete our record of you, restrict the way in which we use your personal information, request a copy of the information we hold about you, ask that we update the personal information we hold about you or correct such personal information which you think is incorrect or incomplete, and we will grant this request as long as we’re legally allowed to. You also have the right to object to us using your information for our marketing purposes or any additional services we may be offering you. Lastly, you may also withdraw any consent you’ve previously given us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have questions, comments or concern regarding the Terms and Conditions or would like to submit a related data privacy right request, please email us at contact@fundquestnigeria.com or 0700 386 378 378.